FAQ - Frequently Asked Questions
At Kite Group Ltd, we understand that you may have questions about our products, services, and company policies. To help you find the information you need quickly and easily, we’ve compiled a list of frequently asked questions. Whether you’re curious about our office locations, delivery timeframes, stock levels, or digital presence, you’ll find the answers here.
01
Office Locations
We operate from two offices in the UK, located in Edinburgh, Scotland, and Sandbach, England.
02
Service Area
Our operations extend across the UK and Europe.
03
Order Delivery
Delivery times vary, but orders placed before 12:30 pm usually qualify for same-day dispatch.
04
Stock Levels
We strive to maintain ample stock levels and regularly update our website with accurate information.
05
Incorrect Products
If you receive an incorrect product, we will promptly rectify the issue.
06
Digital Presence
We have a fully functional website and active engagement on LinkedIn, Instagram, and Facebook.
07
Warehouse Operations
Our warehouse is co-located with our main office in Edinburgh, operating Monday to Friday.
08
Consultation Services
We offer complimentary consultation services, including phone calls, e-meetings, or site visits.
09
Product Catalogues
Free catalogues can be requested online or accessed digitally on our website. Click here for our product catalogues or O&M Manuals.
10
Project Quotations
The timeframe for quotations depends on project complexity, but we prioritise prompt responses.
11
Friday Closing Hours
Our closing hours on Fridays are from 7:30 am to 5 pm.
WANT TO LEARN MORE?
If you can’t find the information you’re looking for, please don’t hesitate to contact our customer support team. We’re here to help!